PSYCHOTHERAPIST-CLIENT SERVICES AGREEMENT
Welcome to my practice. This Agreement contains important information about
my professional services and business policies. It also contains summary
information about the Health Insurance Portability and Accountability Act
(HIPAA), a new federal law that provides new privacy protections and new client
rights with regard to the use and disclosure of your Protected Health
Information (PHI). HIPAA requires that I provide you with a Notice of Privacy
Practices (the Notice) for use and disclosure of PHI for treatment, payment and
health care operations. The Notice, which is attached to this Agreement,
explains HIPAA and its application to your personal health information in
greater detail. The law requires that I obtain your signature acknowledging that
I have provided you with this information at the end of this session. Although
these documents are long and sometimes complex, it is very important that you
read them carefully before our next session. We can discuss any questions you
have about the procedures at that time. When you sign this document, it will
also represent an agreement between us. You may revoke this Agreement in writing
at any time. That revocation will be binding on me unless I have taken action
in reliance on it; if there are obligations imposed on me by your health insurer
in order to process or substantiate claims made under your policy; or if you
have not satisfied any financial obligations you have incurred.
PSYCHOLOGICAL SERVICES
Psychotherapy is not easily described in general statements. It varies
depending on the personalities of the psychologist and client, and the
particular problems you are experiencing. There are many different methods I may
use to deal with the problems that you hope to address. Psychotherapy is not
like a medical doctor visit. Instead, it calls for a very active effort on your
part. In order for the therapy to be most successful, you will have to work on
things we talk about both during our sessions and at home.
Psychotherapy can have benefits and risks. Since therapy often involves
discussing unpleasant aspects of your life, you may experience uncomfortable
feelings like sadness, guilt, anger, frustration, loneliness, and helplessness.
On the other hand, psychotherapy has also been shown to have many benefits.
Therapy often leads to better relationships, solutions to specific problems, and
significant reductions in feelings of distress. There are no guarantees of what
you will experience. Our first few sessions will involve an evaluation of your
unique needs. By the end of the evaluation, I will be able to offer you some
first impressions of what our work will include and a treatment plan to follow,
if you decide to continue with therapy. You should evaluate this information
along with your own opinions of whether you feel comfortable working with me.
Therapy involves a large commitment of time, money, and energy, so you should be
very careful about the therapist you select. If you have questions about my
procedures, we should discuss them whenever they arise. If your doubts persist,
I will be happy to help you set up a meeting with another mental health
professional for a second opinion.
MEETINGS
I normally schedule one 50-minute session per week. This time is set aside
for you. Once an appointment hour is scheduled, you will be expected to pay for
it unless you provide 24 hours advance notice of cancellation. It is
important to note that insurance companies do not provide reimbursement for
canceled sessions.
CONTACTING ME
Due to my work schedule, I am often not immediately available by telephone.
I do not answer the phone when I am with a client. When I am unavailable, you
can reach my voice mail, which I monitor frequently during the work week. If you
are difficult to reach, please inform me of some times during the day and
evening when you will be available. If you are unable to reach me and feel that
you can't wait for me to return your call, contact your family physician or the
nearest emergency room. If I will be unavailable for an extended time, I will
provide you with the name of a colleague to contact, if necessary.
LIMITS ON CONFIDENTIALITY
The law protects the privacy of all communications between a client and a
psychologist. In most situations, I can only release information about your
treatment to others if you sign a written Authorization form that meets certain
legal requirements imposed by HIPAA. There are other situations that require
only that you provide written, advance consent. Your signature on this Agreement
provides consent for those activities, as follows:
- I may occasionally find it helpful to consult other health and mental
health professionals about a case. During a consultation, I make every effort to
avoid revealing the identity of my client. The other professionals are also
legally bound to keep the information confidential. If you don't object, I will
not tell you about these consultations unless I feel that it is important to our
work together. I will note all consultations in your Clinical Record.
- Disclosures required by health insurers or to collect overdue fees are
discussed elsewhere in this Agreement.
Although unusual in my practice, there are some situations where I am
permitted or required to disclose information without either your consent or
Authorization. These are discussed in the Notice of
Privacy Practices.
While this written summary of exceptions to confidentiality should prove
helpful in informing you about potential problems, it is important that we
discuss any questions or concerns that you may have now or in the future. The
laws governing confidentiality can be quite complex, and I am not an attorney.
In situations where specific advice is required, formal legal advice may be
needed.
PROFESSIONAL RECORDS
You should be aware that, pursuant to HIPAA, I keep Protected Health
Information about you in two sets of professional records. One set constitutes
your Clinical Record. It includes information about your reasons for seeking
therapy, a description of the ways in which your problem impacts on your life,
your diagnosis, the goals that we set for treatment, your progress towards those
goals, your medical and social history, your treatment history, any past
treatment records that I receive from other providers, reports of any
professional consultations, your billing records, and any reports that have been
sent to anyone, including reports to your insurance carrier. Except in unusual
circumstances that disclosure would physically endanger you and/or others, or
makes reference to another person (other than a health care provider) and I
believe that access is reasonably likely to cause substantial harm to such other
person, you may examine and/or receive a copy of your Clinical Record, if you
request it in writing. Because these are professional records, they can be
misinterpreted and/or upsetting to untrained readers. For this reason, I
recommend that you initially review them in my presence, or have them forwarded
to another mental health professional so you can discuss the contents. The
exceptions to this policy are contained in the attached Notice Form. If I refuse
your request for access to your Clinical Records, you have a right of review,
which I will discuss with you upon request.
In addition, I also keep a set of Psychotherapy Notes. These Notes are for
my own use and are designed to assist me in providing you with the best
treatment. While the contents of Psychotherapy Notes vary from client to client,
they can include the contents of our conversations, my analysis of those
conversations, and how they impact on your therapy. They also contain
particularly sensitive information that you may reveal to me that is not
required to be included in your Clinical Record. These Psychotherapy Notes are
kept separate from your Clinical Record. Your Psychotherapy Notes are not
available to you and cannot be sent to anyone else, including insurance
companies without your written, signed Authorization. Insurance companies cannot
require your authorization as a condition of coverage nor penalize you in any
way for your refusal to provide it.
CLIENT RIGHTS
HIPAA provides you with several new or expanded rights with regard to your
Clinical Records and disclosures of protected health information. These rights
include requesting that I amend your record; requesting restrictions on what
information from your Clinical Records is disclosed to others; requesting an
accounting of most disclosures of protected health information that you have
neither consented to nor authorized; determining the location to which protected
information disclosures are sent; having any complaints you make about my
policies and procedures recorded in your records; and the right to a paper copy
of this Agreement, the attached Notice form, and my privacy policies and
procedures. I am happy to discuss any of these rights with you.
MINORS & PARENTS
Clients under 18 years of age who are not emancipated and their parents
should be aware that the law may allow parents to examine their child's
treatment records. Children between 13 and 17 may independently consent to (and
control access to the records of) diagnosis and treatment in a crisis situation.
Because privacy in psychotherapy is often crucial to successful progress,
particularly with teenagers, and parental involvement, is also essential, it is
usually my policy to request an agreement with minors and their parents about
access to information. This agreement provides that during treatment, I will
provide parents with only general information about the progress of the
treatment, and the client's attendance at scheduled sessions. I can also provide
parents with a summary of their child's treatment when it is complete. Any other
communication will require the child's Authorization, unless I feel that the
child is in danger or is a danger to someone else, in which case, I will notify
the parents of my concern. Before giving parents any information, I will discuss
the matter with the child, if possible, and do my best to handle any objections
he/she may have.
BILLING AND PAYMENTS
You will be expected to pay for each session at the time it is held, unless
we agree otherwise or unless you have insurance coverage that requires another
arrangement. Payment schedules for other professional services will be agreed
to when they are requested. Although I may bill insurance companies on your
behalf, any portion not paid by such third parties is the client's
responsibility to pay in full.
If your account has not been paid for more than 60 days and arrangements for
payment have not been agreed upon, I have the option of using legal means to
secure the payment. This may involve hiring a collection agency or going through
small claims court which will require me to disclose otherwise confidential
information. In most collection situations, the only information I release
regarding a client's treatment is his/her name, the nature of services provided,
and the amount due.
INSURANCE REIMBURSEMENT
In order for us to set realistic treatment goals and priorities, it is
important to evaluate what resources you have available to pay for your
treatment. If you have a health insurance policy, it will usually provide some
coverage for mental health treatment. I will fill out forms and provide you with
whatever assistance I can in helping you receive the benefits to which you are
entitled; however, you (not your insurance company) are responsible for full
payment of my fees. It is very important that you find out exactly what mental
health services your insurance policy covers. If it is necessary to clear
confusion, I will be willing to call the company on your behalf.
Due to the rising costs of health care, insurance benefits have increasingly
become more complex. It is sometimes difficult to determine exactly how much
mental health coverage is available. "Managed Health Care" plans such
as HMOs and PPOs often require authorization before they provide reimbursement
for mental health services. These plans are often limited to short-term
treatment approaches designed to work out specific problems that interfere with
a person's usual level of functioning. It may be necessary to seek approval for
more therapy after a certain number of sessions. While much can be accomplished
in short-term therapy, some clients feel that they need more services after
insurance benefits end.
You should also be aware that your contract with your health insurance
company requires that I provide it with information relevant to the services
that I provide to you. I am required to provide a clinical diagnosis. Sometimes
I am required to provide additional clinical information such as treatment plans
or summaries, or copies of your entire Clinical Record. In such situations, I
will make every effort to release only the minimum information about you that is
necessary for the purpose requested. This information will become part of the
insurance company files and will probably be stored in a computer. Though all
insurance companies claim to keep such information confidential, I have no
control over what they do with it once it is in their hands. In some cases, they
may share the information with a national medical information databank.
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